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How Our Terms Protect Your Account

The terms on this page set out your rights and our obligations when you hold an account with 77jilicom — covering eligibility, data use, payment processing through GCash, Maya, and InstaPay, and how disputes are handled.

Account Eligibility RulesData Handling PolicyGCash, Maya, InstaPay UseDispute and Contact ProcessJurisdiction Conditions
77jilicom How Our Terms Protect Your Account
ACCOUNT SECURITY

How We Handle Data, Cookies and Account Access

We use SSL encryption on every connection between your device and our servers, whether you are on mobile in Zamboanga City or on desktop anywhere else in the Philippines. Cookies on our site are used for session continuity and fraud detection only — not for third-party ad targeting. You can request a copy of your account data or ask us to correct it at any time through the in-account Help Centre.

Data Storage

Account and transaction data is kept only as long as required under applicable local rules. When the retention period ends, data is securely deleted from our systems.

Cookie Use

We place session cookies to keep you logged in and fraud-detection cookies to flag unusual activity. No cookie data is shared with third-party advertisers or data brokers.

Account Security Steps

Every login triggers an OTP sent to your registered mobile number. If we detect a new device or location, a second verification step is required before account access continues.

Your Rights and Requests

You have the right to access, correct, or request deletion of your data. Submit requests through the Help Centre; we aim to acknowledge within the period required by applicable Philippine rules.

POLICY CONTACT

Reach Us About a Legal or Policy Question

If something in these terms is unclear, or you want to exercise a right under our data or account policy, here are the direct paths to reach our team. For account-specific requests, have your registered GCash or Maya number ready so our team can verify you quickly.

Team online

Live Chat

Reach the policy team through the live chat icon in your account dashboard. Useful for quick eligibility or data-access questions during staffed hours.

Email Support

Send detailed legal or data requests to our support email address listed in your account settings. Include your account ID and the specific policy section you are asking about.

In-Account Help Centre

Open the Help section from your account menu to find the current version of these terms, your transaction history, and links to submit a formal policy or data request.

Common Questions About Our Terms and Rights

These are the policy questions we hear most from account holders. If yours is not covered here, use the live chat or Help Centre links in the support section above.

Account access depends on local law and is available only where permitted for eligible players in the Philippines. We verify eligibility during the registration process and reserve the right to decline or close accounts where access is not permitted.

We require a name match between your registered e-wallet and your account to prevent third-party transactions and comply with applicable financial rules. Mismatches trigger a manual review before any funds move.

Log in, open the Help Centre from the account menu, and submit a data access request. Include your account ID. We process requests within the timeframe required by applicable Philippine rules.

Yes. Submit a deletion request through the Help Centre. We will delete data that is no longer required for legal or regulatory purposes. Some transaction records must be kept for the period set by applicable local rules.

We notify you at your registered contact — email or mobile number — before changes take effect. Continuing to use your account after the notice period means you accept the updated terms.

Disputes are governed by applicable law in the Philippines. Where any clause conflicts with a local legal requirement, the local requirement takes precedence over the clause as written here.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.