Reference

Terms and Conditions That Apply to Your Account

These Terms and Conditions govern every action you take on 77jilicom — from opening your account and funding it via GCash, Maya, or InstaPay, to placing bets and requesting a cash-out.

Account eligibility applies where local law permitsGCash, Maya, InstaPay coveredPhilippines players onlyTerms may be updated with noticeContact support for any disputes
77jilicom Terms and Conditions That Apply to Your Account
REACH OUR TEAM

How to Contact Us About These Terms

If any part of these Terms is unclear — or if you believe a transaction, a game result, or an account action was handled incorrectly — reach out through one of the channels below. Our support team handles account disputes, Terms clarification requests, and GCash or Maya withdrawal queries. For the fastest response on a wallet issue, use live chat and have your account reference number ready.

Live Chat Open the chat widget inside your account dashboard. Available for account questions, Terms disputes, and GCash or Maya withdrawal issues.
Email Support Send a detailed message to our support address found in your account settings. We reply to Terms and transaction dispute emails in queue order.
Help Centre Our Help Centre holds the current full version of these Terms plus FAQs on account eligibility, InstaPay transfers, and withdrawal verification steps.
HOW WE HANDLE THIS

Account Security and Terms Compliance at 77jilicom

We take the rules we ask you to follow seriously on our side too. Your account data is held under standard security protocols, access to your wallet is protected by OTP verification on login and on cash-out requests, and we do not share your registered GCash or Maya details with third parties outside of required payment processing. If you ever suspect unauthorised access, contact support immediately and we can freeze your account while the matter is reviewed.

OTP Verification

Every login and withdrawal request triggers an OTP check to your registered mobile number, keeping your account wallet and e-wallet details protected from unauthorised access.

Data Retention

We retain account and transaction records for the period required under applicable law. You may request a summary of your data by contacting support through live chat or email.

Terms Change Notice

When we update these Terms in a material way, a notice appears inside the platform before the changes take effect. We do not apply new rules retroactively to completed transactions.

Dispute Process

Game result or payment disputes must be raised within the window stated in the relevant Terms section. Support will review account logs and transaction records before issuing a resolution.

Frequently Asked Questions About These Terms

Below are the questions we hear most often about how these Terms apply to your account. If your question is not answered here, use live chat or the Help Centre to get a direct response from the support team.

These Terms apply to every registered account holder on 77jilicom. Access and eligibility depend on local law and are available only where online gaming is permitted for your location in the Philippines.

No. We post a notice inside the platform when Terms change in a material way. Continuing to use your account after that notice is posted counts as acceptance of the updated version.

If you close your account, any remaining wallet balance can be withdrawn to your registered GCash or Maya account, subject to identity verification and the standard withdrawal process outlined in these Terms.

Raise a dispute through live chat or email support within the timeframe stated in the relevant Terms section. Have your account reference and the transaction or game round ID ready when you contact us.

Your registered GCash, Maya, and InstaPay details are used only for processing your transactions. We do not share your payment information with third parties outside of what is required to complete those transfers.

You are free to close your account before the updated Terms take effect. Contact support to initiate a withdrawal of any remaining wallet balance, and we will process your request in line with existing policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.